Return and refund policy
Footsies Return and Refund Policy
Returns Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your sneakers must be unused, unworn, and in the exact same condition that you received them. They must also be in the original packaging.
The Sneaker Box Policy For sneaker returns, the original manufacturer's shoebox is considered part of the product.
The shoebox must be returned undamaged and in its original condition.
Do not use the original shoebox as the external shipping container. Please place the shoebox inside a separate shipping box. Returns with damaged shoeboxes or taped-over boxes will be rejected or subject to a restocking fee.
Non-Returnable Items Several types of goods are exempt from being returned:
Gift cards
Worn or altered sneakers
Limited edition drops or raffle items (unless explicitly stated otherwise)
Items marked as "Final Sale" or "Clearance"
Proof of Purchase To complete your return, we require a receipt, order number, or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days.
Late or Missing Refunds If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective, damaged upon arrival, or if you need a different size of the exact same model (subject to inventory availability). If you need to exchange an item, email us at [email protected] and send your item to our physical shop address at: Dhanmondi 10/A, Dhaka-1215.
Because sneaker inventory fluctuates rapidly, we cannot guarantee your desired size will be in stock by the time your return arrives. If the size is unavailable, a standard refund will be issued.
Shipping Returns
To return your product, mail it to: Dhanmondi 10/A, Dhaka-1215.
You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
If you receive a refund, the cost of return shipping (if a label was provided by us) will be deducted from your refund.
If you are shipping items over 15,000 BDT, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact Information
For any questions regarding our return policy, please reach out to our support team:
Email: [email protected]
Address: Dhanmondi 10/A, Dhaka-1215
Phone: +8801706543773
Store Hours: Mon-Sat, 10:00-22:00